Help & complaints
Raise a complaint against a pharmacy
Every complaint is read by our team. Pharmacies that cheat customers get a warning,
then a suspension, then removal — and we tell the customer what we did.
Common questions
How do I pay?
You pay the pharmacy directly — cash on delivery, UPI or card at the counter. Nexcod Pharmacy never collects your money and never asks for your card, UPI PIN or an OTP.
Why does checkout open WhatsApp?
Because a pharmacist has to confirm availability, substitutions and your prescription before dispensing. WhatsApp puts you straight in touch with the person doing that.
Can I order prescription medicines?
Yes, but the pharmacy will ask for a valid doctor's prescription first. Schedule H, H1 and X medicines cannot be dispensed without one.
How fast will I get my order?
That depends on the pharmacy — most confirm within minutes during working hours. Your tracking link shows every update.
Can I cancel?
Tell the pharmacy on WhatsApp before they dispatch. If you have already paid and they refuse to refund, raise a complaint here.
Contact us
Email: support@nexcodpos.in
We reply to complaints within one working day.
We reply to complaints within one working day.
Medical emergency? Do not wait for us. Call your doctor or your local emergency number immediately.