Prescription policy

Some medicines can only be sold against a doctor's prescription. This is the law, and it protects you.

Which medicines need a prescription

Medicines in Schedule H and Schedule H1 (most antibiotics, sedatives, several cardiac and psychiatric medicines) and Schedule X (narcotic and psychotropic medicines) require a valid prescription from a registered medical practitioner. Listings for these are marked with ℞ on the product page.

What a valid prescription looks like

It carries the doctor's name, qualification and registration number, the date, your name and age, the medicine with its strength and duration, and the doctor's signature. Photographs must be clear and complete — no cropping out the doctor's details.

How it works here

You place your order as usual. The pharmacy will ask you for the prescription on WhatsApp before dispensing, and will keep a record as required by law. Schedule H1 and X medicines are entered in the pharmacy's prescription register.

The pharmacist may refuse to dispense — if the prescription is unclear, expired, already fully dispensed, or if dispensing would be unsafe. That refusal is a professional judgement and we will not overrule it.

Repeat orders

A prescription is not an unlimited licence. Repeat quantities of Schedule H1 or X medicines need a fresh prescription. Requests that look like misuse are refused and may be reported.

Never do this

Do not use someone else's prescription, do not edit a prescription, and do not ask a pharmacy to dispense without one. It is an offence under the Drugs and Cosmetics Act, 1940, for both the buyer and the pharmacy. Accounts that attempt it are blocked.

Your privacy

Prescriptions are health data. Access is restricted to the dispensing pharmacy and our compliance staff, every access is logged, and they are never used for advertising. See our privacy policy.